Refunds and returns

Effective October 27, 2026

All sales are final

Every portrait is made to order from your photos, and you see exactly what will be printed before you pay. Because of that, all sales are final: we don't offer refunds, returns or exchanges for change of mind, a different size, or the portrait you chose.

Before you order: unlimited free rerolls

Your preview is exactly what we print. If it isn't right, reroll it (or try another theme) as many times as you like, at no cost, and go back to any earlier version. Your order goes to print as soon as you pay, so take your time before checkout.

Damaged or defective orders

If your print or frame arrives damaged, or has a printing defect, email us within 14 days of delivery with your order link and a photo of the problem. We'll send a replacement at no cost. You don't need to return the damaged item.

Lost or undelivered packages

If tracking shows no progress for a long time, or your order is marked delivered but hasn't arrived, email us and we'll work with the carrier to find it. Please double-check your shipping address at checkout: we can't redirect or replace orders sent to an address entered incorrectly.

Digital files

The digital file add-on is emailed as soon as you order and is final once delivered.

Holiday delivery

Order-by dates are our best estimate based on our printer's and carriers' published cutoffs. We can't guarantee delivery dates, and delays caused by carriers aren't grounds for a refund.

Questions

Email hello@getpixelkeepsake.com with your order link (it's in your confirmation email). See also our Terms of service.